We provide support coverage to our customers through the channels listed below:
Live Chat – 24/7
Phones – 24/7
We work through queue-based support systems that enable us to handle requests in the order in which we receive them, however, if you need to escalate or prioritize a request due to its urgency, please reach out to us through our phone support line or live chat.
We provide support on requests about basic WordPress configuration and features. We also provide help setting up WordPress and its features to ensure they work correctly within our environment.
PLUGINS & THEMES
The WordPress.org forum is the proper channel to request support for free plugins and themes. You should address issues with paid plugins and themes with their respective developers. With that said we will still try to troubleshoot your issues.
Peace Of Mind
What is your definition of“peace of mind”? To us, peace of mind embodies the essence thatso many of us unknowingly take for granted when trying to relax. We think that our bodies owe us a “rest”, not true, we owe our bodies a rest.
Most of our clients won't even use any of these services nor ever get to this section of our website. For the one that do get here and that do want run their own business through Pinon Press, give us a call.